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Business Consultant - eCommerce

Business Consultant - eCommerce

Job ID 
2015-17130
Job Locations 
US-Nationwide

More information about this job:

The Work We Do

 

Razorfish Commerce is a full service eBusiness consulting firm, that excels in driving engaging commerce, content, customer experience, and managed services solutions for market leaders across a myriad of B2C and B2B industries.

 

We have experienced strategic rapid expansion since 2001. We owe our continued growth and success to a mix of the right people, the right methodology, and the right knowledge and experience.

 

Why Razorfish Commerce?

 

We’re not here to punch the clock – no 9-5’ers needed!  We’re here to build something great; something that matters, and makes a difference in our clients’ business; something that changes our clients’ trajectory; and something that makes a difference in the world. 

 

Our colleagues tell us they joined Razorfish Commerce for a variety of reasons. Here are some of them:

  • Experience Driven Commerce focus – it’s not just one of many things we do, it‘s our core competency.
  • Global clients – here’s your chance to travel the world! Want to go to Ft. Wayne, IN, Burlington, VT, or maybe Switzerland, Germany, or Australia – all equally exciting right?
  • Complex and challenging work – end-to-end implementations that change our clients’ trajectory.
  • Commerce Training  (hybris and Adobe AEM)
    • hybris Bootcamp
    • Lunch and Learns
    • Guided hybris trails
    • Clients for Life program
    • Aggressive growth – 90% YOY 2013 and 2014
    • Remote work opportunities – spend the day in your PJ’s if you want!
    • Dedicated off-shore resources in China and India
    • Thought leaders in our space – our partners come to us for input
    • Crazy smart colleagues - mentorship from rock stars in the field
    • Multiple hybris and Adobe Go Lives
    • Entrepreneurial spirit and small company feel – we cultivate a culture where everyone has a voice, and chance to impact the future direction of the company.
    • Proven delivery methodology 

Set your own destiny with Razorfish Commerce. We provide the right project experience and professional development opportunities to fast-track your career.

Job Description:

The eCommerce Business Consultant role is responsible for the strategic success of consulting engagements as measured by quantifiable business outcomes. Business Consultants work closely with client stakeholders across lines of business and Razorfish Commerce colleagues across practices to understand strategic drivers and tactical needs and influence internal and client decisions, as necessary, to ensure that the implementation can achieve business results with the necessary stability, usability, and scalability. The Business Consultant role may be responsible for leading the project delivery team to success – using professional eCommerce experience and judgment to assess and adjust the scope, schedule and budget during the project delivery lifecycle to maximize business results and client satisfaction.

 

Responsibilities:

  • Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements.
  • Provide analytical expertise in identifying, evaluating, and documenting eCommerce system requirements and procedures that are cost effective and meet business objectives and user needs.
  • Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully.
  • Collaborate with project manager to develop project delivery plan, applying knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks.
  • Provide expertise on the functional use of hybris, it’s various administrative cockpits and the b2b and b2c accelerators. Lead client discussions mapping business requirements to the hybris platform.
  • Provide consultation to client stakeholders and business users in eCommerce-specific business topics, including product catalog modeling, inventory management, pricing strategy, shipping & freight, taxes, international commerce, customer service, b2b customer management, b2b e-procurement & punchout options, demand generation, promotion strategy, conversion optimization, cross-channel commerce and more.
  • Accountable for successful completion of projects/programs. Champions accountability by example.
  • Lead cross-functional project delivery teams in the identification and resolution of business or systems issues.
  • Apply advanced technical principles, theories, and concepts related to requirements, data, usability and process analysis.
  • Direct the configuration and maintenance of project team collaboration space (Confluence) and issue/task management system (Jira). Work with team members to maximize the value of these systems and set a good example in their use.
  • Understand hybris data structures, facilitate discussions about data models and leverage expertise and past experience to anticipate business implications of data modeling decisions and make necessary compromises. (Project dependent)
  • Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design. (Project dependent)
  • Apply expertise and experience to draw insights from analytics data (e.g. AOV, line items per order, conversion rates) to identify opportunities to improve key performance indicators. (Project dependent)

Brand Overview:

Razorfish was born digital — it’s in our DNA. Today, we use that lifeblood to transform business at the convergence of creativity, technology, and media. We build brand experiences that engage consumers wherever/whenever/however they live in the digital world. We’re at the top of our game. Last year, we were included on Advertising Age’s A-List for the second year in a row — a first for any digital agency. Forrester listed us as a “Business Transformer” in their Agency Report, and as a leader in their Mobile Wave. Gartner also named us a leader in their Agency Report. At our core are brilliant people, including the 2,500 Fish in our offices in Australia, Brazil, China, France, Germany, Japan, Singapore, the United Kingdom and the United States. If you’re interested in a career with us, consider this: LinkedIn ranked Razorfish the 15th most in-demand employer in the U.S. and the 31st worldwide. Speaking of rankings, we scored a perfect 100 percent on the Human Rights Campaign’s Corporate Equality Index. Now we want to hear from you.