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Business Analyst - eCommerce

Business Analyst - eCommerce

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More information about this job:

The Work We Do


Razorfish Commerce is a full service eBusiness consulting firm, that excels in driving engaging commerce, content, customer experience, and managed services solutions for market leaders across a myriad of B2C and B2B industries.


We have experienced strategic rapid expansion since 2001. We owe our continued growth and success to a mix of the right people, the right methodology, and the right knowledge and experience.


Why Razorfish Commerce?


We’re not here to punch the clock – no 9-5’ers needed!  We’re here to build something great; something that matters, and makes a difference in our clients’ business; something that changes our clients’ trajectory; and something that makes a difference in the world. 


Our colleagues tell us they joined Razorfish Commerce for a variety of reasons. Here are some of them:

  • Experience Driven Commerce focus – it’s not just one of many things we do, it‘s our core competency.
  • Global clients – here’s your chance to travel the world! Want to go to Ft. Wayne, IN, Burlington, VT, or maybe Switzerland, Germany, or Australia – all equally exciting right?
  • Complex and challenging work – end-to-end implementations that change our clients’ trajectory.
  • Commerce Training  (hybris and Adobe AEM)
    • hybris Bootcamp
    • Lunch and Learns
    • Guided hybris trails
    • Clients for Life program
    • Aggressive growth – 90% YOY 2013 and 2014
    • Remote work opportunities – spend the day in your PJ’s if you want!
    • Dedicated off-shore resources in China and India
    • Thought leaders in our space – our partners come to us for input
    • Crazy smart colleagues - mentorship from rock stars in the field
    • Multiple hybris and Adobe Go Lives
    • Entrepreneurial spirit and small company feel – we cultivate a culture where everyone has a voice, and chance to impact the future direction of the company.
    • Proven delivery methodology 

Set your own destiny with Razorfish Commerce. We provide the right project experience and professional development opportunities to fast-track your career.

Job Description:

The eCommerce Business Analyst role is responsible for facilitating the successful delivery of eCommerce consulting engagements. Business Analysts work closely with client stakeholders and business users and cross-functional Razorfish Commerce delivery teams over the lifecycle of a project to gather and document solution requirements; document solution design; model and configure eCommerce data structures and business processes; collect, manipulate and load product data, define test scripts and acceptance criteria, manage & communicate requirement, design and priority changes and facilitate and manage defect tracking and prioritization.


  • Conduct one-on-one or small group interview sessions to gather required use cases, functional requirements, and technical requirements in order to develop requirement documentation.
  • Provide analytical expertise in identifying, evaluating, and documenting eCommerce system requirements and procedures that are cost effective and meet business objectives and user needs.
  • Develop user requirements, functional specifications, technical specifications, data models, and process flow diagrams to communicate engagement scope to client and delivery team members.
  • Serve as an expert in the functional use of hybris, it’s various administrative cockpits and the b2b and b2c accelerators.
  • Accountable to complete assigned work within time specified and communicate status if task delivery dates are at risk.
  • Work with other project delivery team members towards the resolution of business or systems issues. 
  • Configure and manage project team collaboration space (Confluence) and issue/task management system (Jira).
  • Understand hybris data structures, collect product catalog data from client business users, manipulate data for import into eCommerce system and identify data gaps, and perform product data imports into eCommerce system. (Project dependent)
  • Provide eCommerce system demonstrations and training to client business users. (Project dependent)
  • Act as a bridge between the client, technical and creative teams by collecting initial design and UX requirements; providing creative team with example promotions, product info and images; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design. (Project dependent)
  • Perform review of pre-existing analytics (e.g. AOV, line items per order, conversion rates) to identify opportunities to improve key performance indicators. (Project dependent)
  • Develop test plans, write manual/automated test scripts, and define acceptance criteria to ensure high-quality project deliverables. (Project dependent)


  • 2+ years experience in eCommerce business analysis or 3+ years experience in general IT business analysis
  • Bachelor's degree in Business or Computer Science or related field.

Brand Overview:

Razorfish was born digital — it’s in our DNA. Today, we use that lifeblood to transform business at the convergence of creativity, technology, and media. We build brand experiences that engage consumers wherever/whenever/however they live in the digital world. We’re at the top of our game. Last year, we were included on Advertising Age’s A-List for the second year in a row — a first for any digital agency. Forrester listed us as a “Business Transformer” in their Agency Report, and as a leader in their Mobile Wave. Gartner also named us a leader in their Agency Report. At our core are brilliant people, including the 2,500 Fish in our offices in Australia, Brazil, China, France, Germany, Japan, Singapore, the United Kingdom and the United States. If you’re interested in a career with us, consider this: LinkedIn ranked Razorfish the 15th most in-demand employer in the U.S. and the 31st worldwide. Speaking of rankings, we scored a perfect 100 percent on the Human Rights Campaign’s Corporate Equality Index. Now we want to hear from you.